Refund policy

Returns

At this time, we are unable to accept returns due to extended processing and logistics timelines.

We understand this may not be ideal, and we truly appreciate your understanding as we continue improving our operations to better serve you.

Refunds

We stand behind the quality of our products and aim to ensure every customer has a positive experience.

  • Refunds are available within 7 days of delivery
  • Refunds are issued only for items that arrive defective or damaged
  • Orders cannot be canceled or refunded once they have shipped
  • Refunds will not be issued for damage determined to be intentional or caused after delivery

If you experience an issue with your order, please contact our support team. We will review your case and work toward a fair resolution within the scope of our policy.

Order Accuracy & Promotions

To ensure you receive exactly what you expect:

  • Please double-check your cart before completing your order, especially when using promotional codes (e.g., Buy X Get Y offers)
  • Promotions apply only when the correct quantity is added to your cart

Your order confirmation reflects the exact items and quantities that will be shipped.

If something doesn’t look right upon delivery, we recommend first reviewing your order confirmation and shipment details. If you still need assistance, feel free to contact us—our team is happy to review your case and help where possible.

Replacements & Exceptions

In certain situations, replacements or exceptions may be considered at our discretion.

If you believe your order qualifies, please reach out to our support team with details so we can review your request.

Delivery Responsibility

Once a package is marked as delivered by the carrier, it is considered successfully fulfilled.

We strongly recommend ensuring a secure delivery location or having someone available to receive the package, as we are not responsible for packages that are lost or stolen after deliverydue to the possibility of porch pirates. 

Our Commitment

We’re a family-owned business that takes pride in every order we ship. If there’s ever an issue, we encourage you to reach out—our goal is always to make things right within the scope of our policies.

 

*Last Updated: April 28th, 2025