Shipping policy
Shipping
We’re committed to getting your order to you as quickly and smoothly as possible.
- Processing Time: Orders are typically processed within 1 business day before shipment.
- Delivery Time: Most orders are delivered within 6–11 days after shipment. In some cases, delivery may take up to 12–20 days depending on location and external factors such as customs, weather, or carrier delays.
- International Orders: Follow similar timeframes, though some destinations may require an additional 1–2 days due to customs and security processing.
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Shipping Rates:
- FREE worldwide shipping on orders over $50
- Orders under $50 incur a $4.98 shipping fee
We always provide tracking so you can monitor your order every step of the way.
Returns
At this time, we are unable to accept returns due to extended processing and logistics timelines.
We understand this may not be ideal, and we truly appreciate your understanding as we continue improving our operations to better serve you.
Refunds
We stand behind the quality of our products.
- Refunds are available within 7 days of delivery
- Refunds are issued only for items that arrive defective or damaged
- Orders cannot be canceled or refunded once they have shipped
- Refunds will not be issued for damage determined to be intentional or caused after delivery
If you experience an issue, please reach out to our support team—we’re here to help and will work toward a fair resolution.
Order Accuracy & Promotions
To ensure you receive exactly what you expect:
- Please double-check your cart before completing your order, especially when using promotional codes (e.g., Buy X Get Y offers)
- Promotions apply only when the correct quantity is added to your cart
If something doesn’t look right upon delivery, we recommend first reviewing your order confirmation and shipment details. If you still need assistance, feel free to contact us—our team is happy to review your case and help where possible.
Delivery Responsibility
Once a package is marked as delivered by the carrier, it is considered successfully fulfilled.
We strongly recommend ensuring a secure delivery location or having someone available to receive the package, as we are not responsible for packages that are lost or stolen after delivery due to the possibility of porch pirates.
Our Commitment
We’re a family-owned business that takes pride in every order we ship. If there’s ever an issue, we encourage you to reach out—our goal is always to make things right within the scope of our policies.